The Service Account Manager will provide the service interface between and our customers to ensure total customer satisfaction is delivered. The ability to work in a virtual team environment and manage complex service delivery issues is essential. The individual will be capable of managing the full service life cycle from Trial Management, Capacity Planning, Integration Assistance and through to SLA delivery and management with the key focus of delivering total customer satisfaction at all times. They will be capable of managing multiple activities and be able to set and reset priorities to ensure that delivers a carrier class service management process. Ideally this individual will have experience of Service Management in the telecoms sector with exceptional time management and relationship building skills.
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